Privacy Policy
1. Overview
This Privacy Policy describes how Raiko IT LLC (“Raiko IT,” “we,” “us”) handles information collected through our website, contact forms, email communications, and in the course of providing IT services to our clients.
2. Information We Collect
We collect only the information necessary to respond to inquiries, provide services, and operate our business. This may include information you voluntarily provide such as your name, email address, phone number, company name, and the contents of messages submitted through our website or email.
As part of providing IT services, clients may also provide system information, credentials, or access details required to perform authorized work. This information is handled confidentially and used solely for service delivery.
3. Information We Do Not Collect
We do not currently use cookies, tracking pixels, behavioral analytics, or advertising trackers on our website. We do not collect personal information for marketing, profiling, or resale purposes.
4. How We Use Information
Information collected is used strictly to:
- Respond to inquiries and service requests
- Communicate with clients regarding services
- Provide, manage, and support IT systems
- Maintain operational and security integrity
5. Credentials and Sensitive Data
When required to perform services, Raiko IT LLC may be provided access credentials or sensitive system information by clients. Access credentials are provided voluntarily by clients as part of authorized service engagement. Such information is used only as necessary to perform authorized work and is handled using secure practices and trusted third-party tools designed for credential management.
6. Data Retention
Contact form submissions and general inquiries are retained only as long as necessary to respond and follow up, typically no longer than thirty (30) days unless a longer retention period is required for an active client relationship or legal obligation.
7. Data Sharing
We do not sell or rent personal information. Information may be shared only when necessary with service providers who assist in operating our business or delivering services, or when required by law.
8. Security
We take reasonable administrative, technical, and organizational measures to protect information entrusted to us. However, no system or method of transmission can be guaranteed to be completely secure.
9. Communications
We do not send marketing emails by default. Communications are typically limited to responding to inquiries, coordinating services, and providing service-related updates. If this changes in the future, you will have the ability to opt out of non-essential communications.
10. Children’s Privacy
Our website and services are intended for businesses and individuals seeking IT services. We do not knowingly collect personal information from children.
11. Changes to This Policy
This Privacy Policy may be updated from time to time. Continued use of our website or services after updates are posted constitutes acceptance of the revised policy.
12. Contact
Questions regarding this Privacy Policy may be directed to [email protected].